Terms of service.

These Terms of Service form a legally binding agreement between you and Leadflowly (operated by an independent developer based in Dubai, United Arab Emirates — referred to below as we, us, or our). By signing up, connecting an Instagram account, or otherwise using the service, you agree to these terms. If you do not agree, you may not use the service.

If you accept these terms on behalf of a company, you represent that you are authorised to bind that company.

Leadflowly is a software-as-a-service application that lets you connect your Instagram Business or Creator account, set up a short conversation flow, and automatically capture contact details from people who message your inbox.

We do not guarantee that the service will be uninterrupted or error-free. We rely on Meta's platform; if Meta is unavailable, slow, or changes its API, the service may be affected.

• You must provide accurate sign-up information and keep your password confidential. You are responsible for activity on your account.
• One account is for one person or organisation. Sharing credentials between independent businesses is not permitted.
• You must be old enough to enter into a contract in your jurisdiction (in the UAE, 21).
• Notify us immediately if you suspect unauthorised use of your account at support@leadflowly.in.

In addition to applicable law and Meta's platform policies, you agree not to use Leadflowly to:

• Send unsolicited bulk messages, spam, or content that violates the recipient's consent.
• Run flows designed to deceive, harass, defraud, or impersonate a person or organisation.
• Collect data from children, or anyone whose consent you have not obtained.
• Promote illegal goods or services, or activities that violate Meta's Community Standards.
• Attempt to interfere with the service, reverse-engineer it, abuse rate limits, or probe its security without written permission.
• Resell access to the service without our agreement.

We may suspend or terminate accounts that violate this section without prior notice.

Leadflowly is an independent product and is not endorsed, certified, or otherwise approved by Meta Platforms, Inc. When you connect your Instagram account, you grant us a long-lived access token that lets us read messages and send replies on your behalf. You agree to comply with Meta's Instagram Platform Policy in addition to these terms.

The service is currently offered on a free tier with generous limits while we are in early access. When paid plans launch:

• Subscriptions will be billed in advance through a third-party payment processor. Amounts and currencies will be shown at checkout.
• Subscriptions will renew automatically until cancelled. You can cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period.
• Refunds are at our discretion outside of cases where refunds are required by law.
• Taxes are added where applicable and itemised on each receipt.

We may change pricing with at least 30 days' notice by email; continued use after the new pricing takes effect constitutes acceptance.

You retain ownership of the conversation flows you write, the contacts you capture, and any other content you upload. By using the service you grant us a limited licence to store, process, and transmit that content to provide the service to you. We do not use your content to advertise, sell to third parties, or train AI models.

The Leadflowly name, logo, website, dashboard, source code, and documentation are owned by us or our licensors and are protected by copyright, trademark, and other laws. We grant you a non-exclusive, non-transferable right to use the service while these terms are in force.

Our handling of personal data is described in the Privacy Policy, which is part of this agreement.

You may terminate this agreement at any time by deleting your account or disconnecting your Instagram. We may terminate or suspend your access if you breach these terms, if required by law, or if we decide to discontinue the service.

The service is provided as is and as available, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our total liability is limited to the greater of the amounts you paid us in the 12 months before the claim arose, or USD 100. We are not liable for indirect, incidental, special, consequential, or punitive damages.

You agree to indemnify and hold us harmless from any claim, demand, or expense (including reasonable legal fees) arising out of your breach of these terms, your misuse of the service, or your violation of any law or the rights of a third party.

These terms are governed by the laws of the United Arab Emirates. Any dispute that cannot be resolved informally will be heard in the courts of the Dubai International Financial Centre (DIFC).

We may update these terms as the service evolves. Material changes will be announced by email and reflected in the Effective date at the top of the page.

Questions about these terms reach a real human at info@leadflowly.in.